I recently traveled on Thai Airways from Bangkok to Denpasar Bali onboard their B787-8 Royal Silk Class (Business Class).
Here are some pictures from my flight and the new Royal Orchid Prestige Lounge experience.
Royal Orchid Prestige Lounge Bangkok
Overall, I think the Royal Orchid Prestige Lounge is a better lounge Thai Airways has in Bangkok. I was satisfied with the amount of food. I visited the lounge around 8 am during peak morning departure hours and didn’t feel too crowded.
The best feature Thai used to have, is the Royal Orchid Spa which Business Class passengers are entitled to spa treatment but I fear that may be in the past now as Thai Airways is going through restructuring.
TG431 Bangkok to Denpasar Bali
My flight was operated by B787-8, which Thai has 6 in the fleet (and 2 B787-9). I notice the exterior of the aircraft is quite dirty.
Thai has just 22 lie flay Business Class on their 787-8 in a 2-2-2 configuration. My seat is in the middle aisle 11D.
While the padding is excellent, the seat feels quite wide open in terms of privacy. Those sitted in the window have to hop over their seat neighbour to get out.
Before landing, cabin crew came with this QR code for the custom declaration form of Indonesia. There are no more paper forms.
My flight was a smooth one with Thai Airways. The airline fell to the bottom and there is still a long way to go back to its glorious past. I still have the soft spot for them. Clearly, they are undergoing restructuring and attempting to recover. With almost half of their fleet out (retirement of B747-400, A380 and older 777/A330s), I can see there is a shortage of aircraft. Items such as the menu card, Sawadee magazine, and the silky Thai dress are currently all missing onboard. Some positive elements on my flight were the polite and efficient crew.